Privacy Policy

Build Connector Agency values and respects the privacy of the people we deal with. Build Connector Agency is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

What personal information do we collect?

The personal information we collect may include:

• Name
• Mailing or street address
• Email address
• Phone number
• Project details (location, description, budget)
• Business or company name
• Any other personal information you provide when interacting with our chatbot or submitting forms

You may choose not to provide this information, but we may not be able to deliver services without it.

How do we collect your personal information?

We collect personal information when you:

• Interact with our chatbot
• Submit a form on our website
• Communicate via phone or email
• Participate in surveys
• Subscribe to our mailing list
• Engage with us on social media
• Request a service or quote

Collecting information from third parties

We may also collect personal information from third parties (e.g. advertising platforms or lead partners) to improve our service matching capabilities.

How do we use your personal information?

We use it to:

• Provide services or quotes
• Personalise your experience
• Improve our services
• Carry out administrative tasks
• Communicate with you
• Conduct marketing and research

Disclosure to third parties

We may disclose your personal information to:

• Service providers (e.g. builders or contractors)
• Marketing or analytics providers
• IT support or hosting providers
• Professional advisers (e.g. legal or accounting)

Overseas transfers

Some of our service providers may store data outside of Australia. We take reasonable steps to ensure your privacy is protected when data is handled overseas.

How we protect your personal information

• Restricted access to personal data
• Secure hosting environments
• Antivirus and firewall protection
• Encrypted communications

Online activity

Cookies: We use cookies to improve your experience. You can disable cookies in your browser settings if desired.

Analytics: We may use tools like Google Analytics to better understand user behaviour.

Marketing: If you consent, we may send marketing emails. You can opt out at any time via the unsubscribe link.

Retention of information

We retain personal information only as long as necessary or required by law.

Access and correction

If you want to access or correct your personal information, contact us at [email protected]. We’ll respond within 30 days and may ask for ID verification.

Third party links

We are not responsible for privacy practices of third-party sites linked from our website. Please review their privacy policies directly.

Inquiries and complaints

For complaints, contact us via email. We aim to respond within 30 days. If unresolved, you may contact the OAIC at www.oaic.gov.au.

Contact us

Email: [email protected]